Now taking Special Orders on 20North!

• Find any product on any US website and we will get it for you for a service charge of just 15%!
• Fill up the Special Order Form by accessing the link visible above the SEARCH bar and follow the simple instructions to complete your order.
  
• Save duty on Special orders purchased as Gifts

Our Special Orders FAQ below should answer all your questions. If you require further assistance don't hesitate to get in touch with customersupport@20North.com.
 

Frequently Asked Questions

What is a “Special Order”?

How do I place a Special Order?

Can I choose products from any website in the USA?

Can I buy from Ebay USA?

If I find a product that is available on 20North but available much cheaper elsewhere, can I place a “Special Order” request for the same?

Are there any extra charges applicable for the Special Order service? 

What do I do if my “Special Order” product is defective or damaged? 

I had previously requested for a product as a “Special Order”. I am unable to locate it on 20North using the search bar. Why? 

What is a “Special Order”?

If you do not find a product you are looking for on 20North, but find it on another US website, let us know and we will get it for you!
 

How do I place a Special Order?

• Simply click on the "Special Order" link above the search bar and fill up the required information on the Special Order form.
• Click on "Estimate Price"
• Once you are happy with the "Estimated Price", simply Add to cart and complete your purchase.
  
  Please note:
• Your special order purchase will be automatically canceled if there is a difference between the price, weight or shipping costs you entered in step 3 above and the actual price, weight or shipping costs on the other website. 
• Your special order purchase may be canceled if the item you have ordered goes out-of-stock at the other US website before your order is placed by 20North. 
• Once confirmed by 20North, special orders cannot be canceled or returned by you. 

Can I choose products from any website in the USA?

Yes you can send us a Special Order request for any product that is available on any reputed US website. Please avoid placing requests for products from individual sellers or websites with questionable credentials.

The website should also be able to accept payments using Credit Cards or Paypal. We are unable to fulfill Special Orders using any other payment method.
 

Can I buy from Ebay USA?

Yes, but we do not accept purchase requests for products from individual sellers or websites with questionable credentials. Also we accept Special orders only for products that are in "Buy Now" state as we do not bid for products.
 

If I find a product that is available on 20North but available much cheaper elsewhere, can I place a “Special Order” request for the same? 

Yes, you can request such a Special Order but please be aware that additional costs will be added to the base price of this product (customs duty, handling charges, shipping etc). The addition of these costs may result in the “Special Order” product being priced similar or higher to that available on 20North.
 

Are there any extra charges applicable for the Special Order service? 

The price of a “Special Order” product made available on 20North is calculated as follows: 

Cost on other website + 15% (20North Service Charge) + Duty + Shipping costs as per other website + International shipping

What do I do if my “Special Order” product is defective or damaged?

Special Orders cannot be Cancelled or Returned as per our Return and Refund Policy. You can however, reject the delivery if the item is damaged in transit.

I had previously requested for a product as a “Special Order”. I am unable to locate it on 20North using the search bar. Why? 

All Special Order products are accessible only on the link sent to you by email. These products cannot be searched for as they are added on demand.  If necessary, you can at anytime send a request to customersupport@20north.com and we will re-send the Special Order link to you.