Registration

How do I register on 20North as a buyer?

Search and Browse

How do I find a product on 20North?

Purchase and Payment

How do I actually buy stuff and pay for it on 20North?

How do I check the status of my order?

Are any products prohibited / restricted for import into India?

Can I buy a product that is available on another international site through 20North?

Why should I buy on 20North? Are your rates competitive compared to similar sites who ship to India?

Which online merchants in the USA do you source your products from?

Payment

How do I pay for my purchase?

Is it safe to enter my banking information online while shopping on 20 North?

Can I provide my credit card account details over the phone?

When does the money get debited from my account?

Does 20North provide instalment schemes for high priced products?

Duty Calculation

What is duty? Who defines the duty charged for different products?

How can I verify if I am being charged the correct duty for an item?

Is there any situation where I can avoid the duty?

How does designating orders as gifts helps save on duty?

Why don’t I pay duty when I buy imported items from a local retailer in India?

20North Picks (Featured Products)

What are 20North Picks? (Featured Products)

Shipping Optimization

How can I reduce my shipping costs?

How much does 20North charge for shipping from the US?

Do you offer shipping discounts for large orders?

Returns and Refund

What do I do if I recieve a faulty or damaged product from 20 North?

How and when will I get my refund?

How does warranty work in India for products sourced internationally?

What is the process for returning an item to 20North?

My Account

How do I reset my email address or password?

How do I manage my shipping address book on 20North?

Registration

How do I register on 20North as a buyer?

You need to be a registered user before you start shopping at 20North. Just follow these easy steps after clicking on “Register�

• Enter your Name
• Enter your email ID
• Enter a Password

Your email ID is your default user name for your 20North account.

Also, choose a password for your account so that when you come back to 20North in the future, our system will remember your shipping address and preferred method of payment, and you don’t have to fill those in again. You’ll also be able to use your password to make changes to your order and account information. As with all passwords, do make sure to choose something you’ll remember the next time you want to place an order.

When choosing a password, please remember that

• Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
• Passwords must be a minimum of 6 characters.
• It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
• Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."
• Guard your password carefully. Remember, anyone who knows your password may access your account.

Search and Browse

How do I find a product on 20North?

You have 2 easy ways to find products:

1. Use the Browse Menu. Pick the department from the "All Departments" menu you see on the left side of every page and follow the links to the product category you are looking for. You can then refine your selection by using the left pane menu to sort the products by brand, price range and other criteria.

2. Use the Search Box. This is like doing a Google search - just easier. Type in the product name in the search box that you see at the top of every page, pick a department and hit "GO". Eg. Type "Nike" in the search box and pick "Footwear" as the department for best results. If you do not pick a department while searching for a product, it may show you incomplete results. Eg. If you search for "Nike" in "All Departments", it may show incomplete results and you may not be able to select the size of a shoe you want to buy.Hence we always urge you to pick the appropriate department for a product to get the best search results.

In both the above cases you will typically find hundreds if not thousands of products that match your request and if you know exactly what product you are looking for you can enter all the details in the search box and find the product immediately without going through multiple steps. Once again we urge you to always pick the appropriate department for a product to get the best search results.

Purchase and Payment

How do I actually buy stuff and pay for it on 20North?

After clicking on a product of your choice, just follow the easy steps below:

a) Add to Cart

Once you have found a product you want, click the "Add to Cart" button to have the product added to your shopping cart. Continue shopping until you have found and added all the products you want to your shopping cart.

b) Review your shopping cart

Once you have all the products you want, click on the shopping cart icon you see on the top right of every page and click "Checkout". You can now review all of the items you've put in your Shopping Cart, keep the ones you really want and remove any that you don't. When you’re ready with your final selection click the ‘Checkout’ button to proceed to the next step.

c) Enter your shipping address

This is where you enter the postal address in India where you’d like your order to be sent. Please make sure it’s complete.

d) Select a shipping method

Choose a shipping method - "Air Shipping" is faster but more expensive and "Ocean Shipping" is slower but cheaper. If you would like your order to reach you sooner, be sure to select Air Mode as your shipping option. If you’re not in a particular hurry, select the Ocean Mode.

We’ll estimate shipment dates for you on your order form, just before you submit your order. Then we’ll follow it up in an email containing your order details. You can also see the shipping charge on the order summary page just before you submit the order.

e) Payment

Make a final review of product selection, prices and shipping costs, and then click the "Pay Now" button. You will be taken to secure page on the processing bank's system and you can enter in your credit card information (all major credit and debit cards are accepted). 20North does not collect or store your credit card information on our system so security is ensured.

f) Order confirmation

Once your payment is collected and your order is placed, we’ll send you a confirmation e-mail message. You’ll receive another e-mail message during while the goods are in transit.

How do I check the status of my order?

This, like every other feature on 20North, is easy to use. Simply go to the ‘My Account’ section and you will find "Placed Orders", "Delivered orders" for the respective order status.

Are any items are prohibited / restricted for import into India?

Yes, the following categories of products are restricted /prohibited for import into India:

• Air Guns (.177 and .22 caliber), Ammunition, Weapons, Swords.
• Sex Toys / Adult toys

Regarding the sale of .177 caliber guns through 20North, we are currently in the process of acquiring certain rights for us to ship such products to India. We will be unable to process orders of these products until we acquire rights for the same. Do watch this space for updates!

Can I buy a product that is available on another international site through 20North?

Yes! If you didn’t find what you want on 20North but found the product on another international website (that delivers in the USA), we will get it for you! Simply send an email to customersupport@20north.com with the link of the product you want and we will help you get the same product through 20North!

Why should I buy on 20North? Are your rates competitive compared to similar sites who ship to India?

20North gives you a superior and hassle free shopping experience for the following reasons:

• You don’t have to shop for a minimum weight on 20North, you can start with 1 pound and pay the same low shipping cost per pound. US to India shippers typically charge 2$ plus high charges per pound for small shipments.
• On 20North you have a one step payment process and you are done! Other similar sites follow a multi-step payment process. ie. Step 1) Pay Merchant in the US. Step 2) Pay the website that ships it to you. Step 3) Pay customs duty in cash to the courier guy at your doorstep.
• 20North pre-calculates duty upfront and your payment on 20North is inclusive of customs duty. Hence, you have no uncomfortable surprises when item lands in India.
• 20North gives you a seamless delivery to your shipping address on time. You will not be bothered by the courier company to pay duty before they deliver to you. No Strings Attached!

Which online merchants in the US do you source your products from?

We source our products from the biggest merchants in the USA. Unfortunately due to non-disclosure agreements we are not allowed to disclose the specifics of our merchant relationships. What we can say however is that we have relationships with the top online retailers in the USA.

Payment

How do I pay for my purchase?

At 20North, we accept all major credit and debit cards issued by Indian and international banks with the VISA OR MasterCard logo. This is the quickest and easiest way to process your order. We use AXIS Bank's Payment Gateway which accepts Visa or MasterCard Credit Cards. As of now, we do not accept international wire transfers, PayPal or Smart Cards.

Is it safe to enter my banking information online while shopping on 20North?

It is absolutely safe for you to enter your banking information as well as your credit card number as our server is extremely secure. We recognize that Security is of utmost importance in an online transaction and to ensure this we do not collect or store credit card information on our website. At the payment stage the customer is transferred to a separate secure payment website hosted by Axis Bank (See Axis Bank's list of Online Shopping Stores) and MasterCard where the credit card details are collected and authenticated.
Visa and MasterCard offer comprehensive fraud protection, but Verified by Visa and MasterCard Secure Code go even a step further, adding an extra layer of security at the point where you enter credit card information online. This service helps prevent unauthorized online use before it happens by confirming your identity with an additional password.

Can I provide my credit card account details over the phone?

When does the money get debited from my account?

Does 20North provide instalment schemes for high priced products?

What is duty? Who defines the duty charged for different products?

Everything you buy at 20North is imported from the USA into India where all imported products are taxed a customs excise duty. The duty is set by the Indian Customs department and varies based on the product itself. Though the duty calculation is complex our systems automatically calculate the correct duty and include it in the prices that you see on the website.

How can I verify that the duty shown on the product of my choice is calculated correctly? What happens if I feel that duty charged on my purchase was incorrect? Can I claim a refund?

Follow this link http://www.cbec.gov.in/ to the Customs and Excise Database of Government of India where you can check the applicable duty for any product. If you find that the duty you have been charged is more than what is specified in the Customs database, just get in touch with our customer service team. They’ll get to the bottom of the matter immediately and refund you any extra amount you may have paid.

Is there any situation in which paying duty can be avoided?

Generally No, However, some products such as books, computer storage devices and the like are not charged a duty (in which case the product price on our website clearly shows the duty to be zero). The only other exception is that items up to a value of US$200, sent as gifts via an authorized courier can be imported duty free - this service is not yet available at 20North but will be launched soon.

Why don’t I pay duty when I buy imported items from a local retailer in India?

When you purchase an imported item from a local retailer in India, the selling price of the product is inclusive of the customs duty paid by importer of that product.

Gifting (coming soon)

How can designating Orders as gifts help me save money?

According to the Government of India, gifts up to the value of 200 USD are exempt from duty. So if you let us know that what you’re buying is a gift, you save a lot of money. And here’s a 20North tip; you can send the items in your Shopping Cart to different shipping addresses, just specify the name and shipping address of each recipient when you fill out the order form. Do remember that you must add a gift note or select gift wrapping for your order to be designated as a gift. Even if you have the items shipped to yourself, always let us know that your order is a gift.

What are 20North Picks? (Recommendations)

What’s a 20North Pick?

20North picks are arguably the best shopping deals handpicked by us across all the product categories available on our site. We have merchandisers who regularly browse through the innumerable offers from the various merchants. They then select some of the best offers on leading brands available to you at the most competitive prices. Picking a 20North pick is the smartest way to get to know of the best high value deals available on 20North.

Shipping Optimization

How can I reduce my shipping costs?

You have two options in mode of shipping; the Air Mode and the Ocean Mode. The Air Mode is the fastest but is costlier than the Ocean Mode. So if you don’t mind waiting a bit longer, selecting the Ocean Mode will work out to be a far more cost-effective choice. The smartest thing to do is to compare the shipping costs during the checkout process.

How much does 20North charge for shipping from the US?

We charge a low, flat fee of $5/lb for shipping by air and $2.50/lb for ocean shipping, regardless of whether your shipment is 1lb or 100lb. This allows you to order as little or as much as you want without worrying about high shipping fees for small orders. Unlike the few US online stores that do ship to India (e.g. Zappos.com, cabelas.com, etc.) who typically charge $40-$60 for the first item in an order.

Do you offer shipping discounts for large orders?

Since we offer a low, flat, per-lb shipping fee we do not offer any bulk shipping discounts.

Returns and Refund

What do I do if I recieve a faulty or damaged product from 20North?

The 20North return policy is based on a "No-questions asked" philosophy (for eligible products) but with some restrictions that stem from the reality that our products are sourced from merchants located primarily in the US. Our policy is formulated keeping in mind the cost and time involved in the reverse logistics (i.e. the process of shipping returned products back to the US merchants). The policy itself is simple and straight-forward. Read more about our Return and Refund Policy

How does warranty work in India for products sourced internationally?

The warranty of the products will be valid in India only if the manufacturer provides an International warranty that is valid in India. But if the product reaches you with physical damage.You can return your products according to our Return and Refund Policy

What is the process for returning an item on 20North?

1. Re-pack the product(s) along with all the paperwork that arrived with the product (invoices, certificates of authenticity, bill of entry) and all original packaging.
2. Return the product immediately, using the included Return Label “Product Returns, 20North Online Pvt Ltd, No.2984, 12th Main, Indiranagar, Bangalore – 560038� and a trackable shipping method (e.g. Blue Dart) such that the returned product is received in our warehouse in Bangalore within 4 days of your receiving the product.
3. Send an email to returns@20north.com within 24 hours of receiving the product that includes the tracking ID of the returned shipment.

How and when will I get my refund?

In all cases the refund will be credited to the credit card you used to make the purchase and you will receive an email confirming this credit.

2. In case of any returnable product that is rejected by you without taking delivery from the courier, no deductions will apply and you will receive a 100% refund including all shipping costs and duties. The refund will be credited within 2 weeks of receiving your email to returns@20north.com.
3. In case of any returnable product that is returned after taking delivery the amount refunded will be subject to a deduction equal to 2 times the shipping costs paid, and the refund itself will be made in 2 payments:

1. The first payment will be equivalent to the total amount paid by you, minus 2 times the shipping costs and minus the customs duty paid. This amount will be credited to your credit card within 4 weeks of the return being successfully processed.

2. The second payment equivalent to the customs duty paid by you will be made once the corresponding customs duty has been refunded by the Indian Customs Department.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Do I have to pay for shipping when returning an item to 20North?

Yes, you will have to bear the shipping cost for returning the item to 20North.We urge you to use a trackable shipping method like Blue Dart and also insure the shipment.

My Account

How do I reset my email address or password?

If you have a new e-mail address or wish to change your password, go to the Account Settings page. You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be sent to your new e-mail address.

How do I manage my shipping address book on 20North?

It's easy to manage shipping information in ‘My Account’.

To change your order information:

1. Visit ‘My Account' on 20North.
2. Click on "Address book" under "Settings" on the control panel.
3. Click on the 'edit' , 'delete' buttons to modify or delete addresses.
4. Add new address by using "Add new address" section.